The challenge
Support teams often find information about one customer scattered across tickets, infrastructure records, documents, and access tools. Getting the complete picture can take time.
What I built
When information connects, work gets easier.
A support-workspace prototype that brings together customer information, tickets, infrastructure, and documentation while linking to existing tools in context. Includes a demonstration of an optional AI assistant with human approval before changes.
Key features
- Unified operational context and search
- Contextual links to existing tools and team handoffs
- Optional AI assistant with human approval
The solution
IT Center is a prototype workspace that brings context together through unified search, operational information, relevant links, and team handoffs.
How it works
How it works
Find context
Open a customer or site and see consolidated information.
Locate information
Search and contextual links reduce switching between tools.
Coordinate work
Handoffs include an owner, status, and due date.
Approve AI actions
The optional assistant previews changes and waits for human approval.
Inside the project
Inside the project
Behind the build
Built spec-first with Claude Code using requirements, plans, tasks, and verified milestones. OpenAI Codex independently reviewed the AI assistant’s security design.
What this demonstrates
A working prototype that demonstrates systems thinking, coordinated workflows, and AI with the operator in control.