The challenge
In a busy support day, requests come from different channels. A formal ticket may not be created right when the work happens, and important details can get lost.
What I built
A little more clarity in a busy day.
A personal desktop work journal for quickly capturing requests, tracking open work, searching history, and turning notes into Outlook service tickets after a sensitive-information review and explicit approval.
Key features
- Global shortcut for quick capture
- Track open tasks and search history
- Explicit confirmation and duplicate-send protection
The solution
TicketFlow captures work at the right moment: record a request fast, keep open items visible, and find past work without digging through scattered notes.
How it works
How it works
Capture
A global keyboard shortcut opens a quick way to record the request.
Track
Open work remains visible until a ticket decision is made.
Review
Sensitive information is checked and explicit approval is required.
Send
Outlook handles ticket creation, with duplicate-send protection.
Inside the project
Inside the project
Behind the build
Built with Claude Code and OpenAI Codex using written specs and plans, bounded implementation steps, testing, and independent review. Safety rules prevent real emails being sent during tests.
What this demonstrates
A real, day-to-day problem turned into a practical personal tool, with safeguards around sensitive actions.